Turnkey Service
RICHI provides full-process turnkey service from solution design, equipment production to installation, commissioning and after-sales training. We are committed to simplifying complex projects, allowing customers to save worry and effort, and easily achieve production capacity upgrades and commercial realization.


The Core Process of Turnkey Service
From early planning to final delivery, we break down the complex factory construction process into standardized nodes. Every step is clearly visible, allowing you to fully grasp the progress of the project and truly make the entire process worry-free.
Trust Anchors
Lifetime Service
As long as your line runs, we offer technical advice, remote support, and regular follow-ups. During warranty, if a non-human failure happens, we respond within 2 hours remotely. If remote help doesn’t solve it, our engineer arrives on site within 48 hours. After the warranty, response time and service content stay the same. Our promise does not change.
Global Spare Parts Supply
RICHI has spare parts warehouses in several overseas locations. We supply original parts globally. Wear parts like ring dies, rollers, and cutters are always available. You won’t worry about shortages. For urgent needs, common spares ship within 48 hours. That minimizes downtime and keeps your line running.
24/7 Response
Our phone and email support runs 7×24, all year. No matter your time zone or technical issue, you can contact us. Our team responds immediately and gives a solution. We never delay because of “non-working hours.”

Global Turnkey Project Practices
Building plants overseas is tricky. Designs on paper must survive local climate, raw material differences, and construction conditions. Below are real RICHI projects delivered in different countries. Each faced unique constraints. Each passed acceptance and reached full production.
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Long-Term Value of Turnkey Service
Most of a feed plant’s cost comes after production starts. When you choose a supplier, you are not just buying a one‑time delivery. You are choosing the operating cost for the next ten years.
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Listen to Real Voices
Every successful project relies on customer trust and support. We listen and record honest feedback from the field. Every voice shows the real value of our cooperation.
Buyer’s Guide & Support Center
In years of turnkey projects, we have found that many customers have questions not just about equipment, but about real details during the project. Below are the six questions we hear most often.
From contract signing to production, how long does a turnkey project take?
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Project duration depends on line size and complexity. For a standard animal feed or biomass pellet line, it usually takes 4 to 8 months from design, manufacturing, shipping, to installation and commissioning. After contract signing, the project team will give you a detailed schedule. They will update you regularly at key milestones.
During overseas installation, how do your engineers work with local teams? What about language?
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RICHI’s installation engineers have extensive overseas experience. They can guide local construction crews to position equipment and connect pipelines. On site, we usually have a translator or an engineer who speaks English. Also, our drawings and manuals use international standard symbols and English text. So technical communication is clear.
We don’t have trained pellet equipment operators locally. How can we ensure normal production?
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Before handover, we send engineers on site for 2‑3 days of training. The training covers start‑stop sequences, process parameter setting, and daily lubrication checks. After startup, you can call our technical team by video call. In the past year, this approach solved more than 90% of daily fault issues for our clients in the Middle East and Africa.
After running for a few years, we may need to upgrade or modify the line. Do you take old plant retrofit projects?
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Yes, we do. Whether you want to add new equipment to boost capacity or replace a core mill to lower energy consumption, RICHI engineers first evaluate your current line layout and operating data. Then they propose a targeted solution.
Retrofit cost and time are usually much lower than a new plant. And your old equipment’s data gives valuable reference for the new design.
After the line is built, what are the main daily operating costs?
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Three main areas: raw materials, electricity, and labor. Power consumption is a common concern. During the design phase, our engineers provide an estimated power consumption per ton. This helps you run cost calculations before production starts.
Do you have local warehouses? How can we get spare parts or wear parts quickly?
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RICHI has spare parts warehouses in several overseas markets, covering North America, Europe, Southeast Asia, South Asia, the Middle East, and Latin America. You can buy original parts directly from local warehouses – no cross‑border waiting. Before commissioning, we also suggest a list of common spare parts so you can stock them in advance.
In fact, many customers reach out to us again after a few years, not for spares but for new needs – expansion, modification, or a complete new line. So feel free to contact us anytime. Let’s talk about your next step.















