Turnkey Service
RICHI provides full-process turnkey service from solution design, equipment production to installation, commissioning and after-sales training. We are committed to simplifying complex projects, allowing customers to save worry and effort, and easily achieve production capacity upgrades and commercial realization.
The Core Process of Turnkey Service
From early planning to final delivery, we break down the complex factory construction process into standardized nodes. Every step is clearly visible, allowing you to fully grasp the progress of the project and truly make the entire process worry-free.
Project Inquiry
After receiving your needs, RICHI sales engineers will contact you within 24 hours. Learn more about your raw material types, target production capacity, site size and power conditions, and provide preliminary plans and investment budgets based on local climate and breeding models to help you clarify your plant construction plans.
Customized Design
The characteristics of raw materials determine the process route. We will take samples to test the moisture, fiber content, oil and fat ratio and bulk density, and determine whether pre-processing (crushing, drying, impurity removal) is needed based on the results. Then customize the design process flow chart according to your project to clarify every process from input to finished product.
Equipment Manufacturing
All core equipment is made in RICHI’s own factories. From CNC cutting to precision machining, dynamic balancing, and assembly lines – each pellet mill, hammer mill, and mixer has a dedicated manufacturing log. During production, your project manager sends weekly photo updates. You always know the status.
Logistics and Shipping
Once finished and factory-tested, we pack equipment to international standards. Anti-rust, moisture-proof, and shock-proof. Large items go into fumigated wooden crates or steel frames. Small items go into boxes. We also prepare shipping lists, installation drawings, and customs documents. After departure, you get vessel tracking info. You can plan site reception well in advance.
Installation and Commissioning
RICHI engineers come to your site. They guide foundation work, equipment positioning, mechanical connections, and electrical wiring. They strictly check work quality. After installation, we do no-load testing and trial production with material. We adjust parameters until pellet forming rate reaches above 95%.
Technical Guidance and Support
We train your operators and maintenance staff. The training covers start-up procedures, daily maintenance, fault diagnosis, and safety rules. You also get a bilingual operation manual (English and Chinese). In addition, RICHI provides lifetime technical support. We help you solve problems whenever they arise.
Trust Anchors
Lifetime Service
As long as your line runs, we offer technical advice, remote support, and regular follow-ups. During warranty, if a non-human failure happens, we respond within 2 hours remotely. If remote help doesn’t solve it, our engineer arrives on site within 48 hours. After the warranty, response time and service content stay the same. Our promise does not change.
Global Spare Parts Supply
RICHI has spare parts warehouses in several overseas locations. We supply original parts globally. Wear parts like ring dies, rollers, and cutters are always available. You won’t worry about shortages. For urgent needs, common spares ship within 48 hours. That minimizes downtime and keeps your line running.
24/7 Response
Our phone and email support runs 7×24, all year. No matter your time zone or technical issue, you can contact us. Our team responds immediately and gives a solution. We never delay because of “non-working hours.”
Global Turnkey Project Practices
Building plants overseas is tricky. Designs on paper must survive local climate, raw material differences, and construction conditions. Below are real RICHI projects delivered in different countries. Each faced unique constraints. Each passed acceptance and reached full production.
Uzbekistan Livestock Feed Turnkey Project
A small farm needed feed for its own animals. The planned plant area had railroad tracks that could not be removed. RICHI used a modular layout on both sides of the tracks. We selected the SZLH320 pellet mill with a double-conditioner to handle local high‑fiber materials. After startup, actual stable capacity reached 3.5 t/h. Pellet fines rate was below 2%. The line fully met feeding requirements for cattle, sheep, and pigs.
Netherlands Biomass Pellet Turnkey Project
A Dutch tech company started this project in May 2022. Construction took 4 months. Trial run began in November the same year. The plant is expected to produce 20,000 tons of biomass pellets annually.
The Netherlands has very high environmental and emission standards. As a benchmark RICHI project in Europe, the design and implementation fully followed green, low‑carbon principles from raw material to final product. The scope covered the main building, auxiliary rooms, storage & handling system, and environmental protection facilities. Total investment was about $460,000.
The plant not only produces high‑value clean energy, but its demonstration effect has also boosted local bioenergy development
Uganda Organic Fertilizer Pellet Turnkey Project
To solve animal waste pollution and soil degradation, an agricultural group in Uganda worked with RICHI to build an organic fertilizer plant. RICHI provided a complete turnkey solution: from raw material handling, fermentation and turning, to granulation and packaging. We process cow manure, chicken litter, and crop straw (about 500 tons per year) together into high‑quality organic fertilizer.
The project successfully turned livestock waste into harmless, useful resources. It improved the local environment. And it gave farmers a stable, low‑cost source of high‑quality fertilizer. This has strongly supported sustainable agriculture in the region.
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Long-Term Value of Turnkey Service
Most of a feed plant’s cost comes after production starts. When you choose a supplier, you are not just buying a one‑time delivery. You are choosing the operating cost for the next ten years.
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Listen to Real Voices
Every successful project relies on customer trust and support. We listen and record honest feedback from the field. Every voice shows the real value of our cooperation.
Our workshop was really small. 10m long, 4m wide, 5m high. Several local suppliers said it couldn’t be done. RICHI took the job. They handled everything from planning to trial run. Fixed price, no extra costs. Now this 1-2 t/h chicken feed line runs daily. Costs are within budget. For a small business like us, that turnkey solution was just right.
John Kapa
Small Feed Mill Owner, Papua New Guinea
We used to rely on imported aquafeed. When our partner stopped exporting, feed prices almost doubled here. After farming fish for three years, I decided to build my own feed line. RICHI gave us a fully automatic 5 t/h line. It makes both sinking and floating pellets, from 0.5mm to 8mm. They adjusted the process for local Russian raw materials and sent a team to Moscow for site installation and commissioning. Now I make my own feed. Costs are down. Fish grow better.
Dmitry Ivanov
Fish Farm Owner, Russia
We bought a hammer mill from RICHI a few years ago, just to try. That machine ran every day. No breakdowns. High output. Later when we needed to upgrade the whole line, we didn’t even compare prices. We went straight to RICHI on Alibaba. They designed a 1-2 t/h pellet line for us. It fits our small workshop and our budget. Trust like this comes from years of stable performance.
Carlos Mendez
Technical Director, Bioenergy Company, Brazil
Our raw materials were chicken litter and rice husks. Handling them was a headache. RICHI connected new equipment with our old machines and built a 3-5 t/h organic fertilizer pellet line. They sent two engineers on site to guide installation and train our workers – operation and maintenance. Their service team calls regularly to check on maintenance. Now chicken litter and rice husks become organic fertilizer pellets. We sell them to nearby farms and get extra income.
Somchai Chaiyong
Operations Director, Organic Fertilizer Plant, Thailand
Buyer’s Guide & Support Center
In years of turnkey projects, we have found that many customers have questions not just about equipment, but about real details during the project. Below are the six questions we hear most often.
From contract signing to production, how long does a turnkey project take?
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Project duration depends on line size and complexity. For a standard animal feed or biomass pellet line, it usually takes 4 to 8 months from design, manufacturing, shipping, to installation and commissioning. After contract signing, the project team will give you a detailed schedule. They will update you regularly at key milestones.
During overseas installation, how do your engineers work with local teams? What about language?
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RICHI’s installation engineers have extensive overseas experience. They can guide local construction crews to position equipment and connect pipelines. On site, we usually have a translator or an engineer who speaks English. Also, our drawings and manuals use international standard symbols and English text. So technical communication is clear.
We don’t have trained pellet equipment operators locally. How can we ensure normal production?
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Before handover, we send engineers on site for 2‑3 days of training. The training covers start‑stop sequences, process parameter setting, and daily lubrication checks. After startup, you can call our technical team by video call. In the past year, this approach solved more than 90% of daily fault issues for our clients in the Middle East and Africa.
After running for a few years, we may need to upgrade or modify the line. Do you take old plant retrofit projects?
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Yes, we do. Whether you want to add new equipment to boost capacity or replace a core mill to lower energy consumption, RICHI engineers first evaluate your current line layout and operating data. Then they propose a targeted solution.
Retrofit cost and time are usually much lower than a new plant. And your old equipment’s data gives valuable reference for the new design.
After the line is built, what are the main daily operating costs?
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Three main areas: raw materials, electricity, and labor. Power consumption is a common concern. During the design phase, our engineers provide an estimated power consumption per ton. This helps you run cost calculations before production starts.
Do you have local warehouses? How can we get spare parts or wear parts quickly?
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RICHI has spare parts warehouses in several overseas markets, covering North America, Europe, Southeast Asia, South Asia, the Middle East, and Latin America. You can buy original parts directly from local warehouses – no cross‑border waiting. Before commissioning, we also suggest a list of common spare parts so you can stock them in advance.
In fact, many customers reach out to us again after a few years, not for spares but for new needs – expansion, modification, or a complete new line. So feel free to contact us anytime. Let’s talk about your next step.
